1. Why we process personal information
Goryeo Medical Tour Development Inc. ("we") processes personal information only to:
- confirm and answer inquiries sent through the contact form on this website
- discuss partnership inquiries from hospitals and organizations
2. What we collect
| Inquiry | Items |
|---|---|
| Patient inquiry (all language pages) | Name, e-mail, phone number (optional), office to contact, country of residence (country name if you choose Other), preferred messenger and account (optional), area of interest, message |
| Partnership inquiry (all language pages) | Organization, contact person, e-mail, phone, office, country of the organization (country name if Other), partnership type, message |
Created automatically: a value derived from your IP address with a secret key (the address itself is not stored) and your browser information, to prevent repeated submissions and spam. They are deleted together with the inquiry.
We do not collect medical records, test results or other health information through the contact form. If medical documents are needed to prepare treatment, we will ask for your separate consent during the consultation.
If a message still contains details about your health, we use them only to answer and delete them together with the inquiry.
3. How long we keep it
We keep inquiry information for one year after the inquiry is closed and then delete it, unless a law requires us to keep it longer. Inquiries automatically classified as spam are deleted 30 days after classification. (Retention period pending company review)
4. Sharing with third parties
We do not share personal information without your consent. If we need to send information to a hospital to check whether treatment is possible, we will tell you the recipient, the items, the purpose and the retention period, and ask for your separate consent.
5. Service providers
We may use an e-mail delivery service to send inquiry notifications. The provider and the work entrusted to it will be listed here once confirmed. (Provider pending)
6. Transfers outside Korea
If you choose an overseas office (Seattle, USA or Yakutsk, Russia), staff of that office may view your inquiry from outside Korea. (pending company review — to be confirmed after checking how the branch operates and its legal status; this section will be removed if it does not apply)
| Recipient | Country | Items | Purpose | When and how | Retention |
|---|---|---|---|---|---|
| (pending company review) | USA, Russia | The items collected for inquiries that choose that office | To check and answer the inquiry | Viewed on the admin screen (HTTPS) after the inquiry arrives | Same as section 3 of this policy |
How to refuse: if you choose the head office (Busan) in the inquiry form, your inquiry will not be viewed outside Korea. (pending company review)
7. Deletion
Personal information is deleted without delay when the retention period ends. Electronic files are deleted so that they cannot be recovered, and paper documents are shredded or incinerated.
8. Your rights
You may ask at any time to access, correct or delete your personal information, or to stop its processing. Contact the privacy officer below by e-mail or phone and we will act without delay.
9. Security
We limit access to personal information to the staff in charge, encrypt data in transit (HTTPS) and keep access logs.
10. Privacy officer
- Name: (pending company review)
- Phone: +82-51-807-8200
- E-mail: (pending company review)
11. Effective date
This policy takes effect on the launch date of this website. (Date pending)